{"m1":[],"m2":[],"m3":["resume_head","resume_name","resume_base_info","resume_job","resume_edu","resume_work","resume_hobby","resume_skill","resume_summary","resume_internship","resume_honor","resume_project","resume_portfolio","54930694-618d-4644-af74-ad5b4c0637b6"],"m4":[]}
.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};}
.resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;}
.resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; }
/* ?????? */
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}
.resume_main[data_color] .name_item .name-con .name{color:${color};}
.resume_main[data_color] .default_html svg path,.resume_main[data_color] .default_html svg text,.resume_main[data_color] .default_item_html svg path{fill:${color};}
.resume_main[data_color] .resume_item:not(.head_item):not(.name_item) dt:after{border-bottom-color:${color};}
.resume_main[data_color] .resume_item dl dt span.resume_item_title_span{background-color:${color};}
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姓名
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錘子簡歷
擇業(yè)與擇人都很重要,猶如伯樂相馬。
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教育背景
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2010.09-2014.06
錘子簡歷大學
市場營銷
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工作經(jīng)驗
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2017.07-至今
錘子簡歷公司
電子商務客服主管
- 負責電子商務部的業(yè)務流程跟蹤、制定、優(yōu)化,以及監(jiān)督和執(zhí)行,部門組織結構的制訂和優(yōu)化客服部門業(yè)務操作規(guī)范,負責客服部的考核、獎懲制度的制訂和落實公司考核指標。
- 負責客服部投訴和內(nèi)部處罰的處理,客戶流失率分析與報告,收集聊天記錄中的問題,及時反饋,優(yōu)化完善現(xiàn)有業(yè)務流程,并完成質(zhì)量分析報告。
- 主要負責培訓客服團隊的培訓資料整理,各種客服流程梳理,負責公司客服團隊的組建及日常管理工作。
- 數(shù)據(jù)化管理思路,提供客服部整體轉化率及客戶滿意度,定期整理搜集客戶反饋,進行客戶需求分析,維護客戶關系(以用戶體驗為工作核心)。
- 負責客服團隊的工作計劃制定,帶領客服團隊不斷提升詢單轉化率,負責客服人員的日/周/月工作總結和計劃匯報的監(jiān)督工作及績效考核工作,周/月工作總結和計劃的定期匯報工作。
- 了解客戶需求,增強客戶體驗,輔助客戶開發(fā)及日常維系,組織收集、整理客戶資料,搭建和維護數(shù)據(jù)庫,對重要客戶進行定期回訪、分析客戶需求,提交分析報告,負責客服團隊的日常管理、監(jiān)督、指導、培訓和評估。
2015.09-2017.05
錘子簡歷公司
電子商務客服專員
- 處理客服部日常管理事務,處理疑難客戶投訴,收集整理并分析客戶需求、意見,投訴,獲取準確而有效的客戶信息。
- 制定客服部售前、售后各項服務管理規(guī)范以及客戶服務計劃,制定客戶服務制度與流程并貫徹實施,維護并提升品牌服務形象,根據(jù)公司業(yè)務發(fā)展需要合理規(guī)劃人力配置及各崗位職能要求。
- 貫徹執(zhí)行公司的各項規(guī)章制度,協(xié)調(diào)部門內(nèi)部與跨部門部門的工作對接流程及規(guī)范,協(xié)調(diào)處理工商投訴及其他外部投訴,及時發(fā)現(xiàn)服務問題,杜絕服務隱患。
- 根據(jù)具體的客服計劃和方案,領導和管理客服人員工作,制定部門員工的KPI考核及晉升,培訓提高員工的工作能力及服務素質(zhì)。
- 提出質(zhì)量提升的建議及措施,提高部門整體服務水平,通過質(zhì)檢聊天記錄,收集素材、匯總、整理、建立部門案例庫。
- 客服部各項工作數(shù)據(jù)的分析及匯報,定期召開部門工作管理會議,推動各項事項有效執(zhí)行落地。
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作品展示
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+(支持jpg/png格式,單張圖片不超過2M,最多支持添加8張圖片)
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其他
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- 技能: PPT,Word,Excel,Outlook,客戶關系,需求分析,績效考核,管理工作,市場營銷,辦公軟件
- 興趣愛好: 喜歡在業(yè)余時間打球、跑步,鍛煉身體,周末經(jīng)常在家做飯,偶爾聽歌舒緩心情。