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電子商務(wù)客服主管簡歷模板使用便捷-高效-實用，高效提升求職效率，做高質(zhì)量簡歷就用錘子簡歷。

.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};} .resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};} .resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};} .resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;} .resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; } /* ?????? */ .resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};} .resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};} .resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};} .resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}} .resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};} .resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}} .resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}} .resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};} .resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}} .resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}} .resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}

? 頭像: 隱藏

編輯

["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]

? 基本信息: 女

28歲



本科

未婚

中共黨員

?

4年經(jīng)驗

13800138000

BD@100chui.com

? 姓名: 錘子簡歷

偏執(zhí)癥的路上，往左是瘋子，往右是天才。我都不是，我只是執(zhí)著，同時也變通。

 求職意向: 
電子商務(wù)客服主管


廣州


面議


隨時到崗

 教育背景: 2014.09 - 2018.06

錘子簡歷大學(xué)

計算機(jī)與信息技術(shù)

GPA：3.72/4（專業(yè)前10%） GRE：324

 工作經(jīng)驗

2019年12月 - 至今

錘子簡歷信息有限公司

電子商務(wù)客服主管

負(fù)責(zé)電子商務(wù)部的業(yè)務(wù)流程跟蹤制定、優(yōu)化，以及監(jiān)督和執(zhí)行，部門組織結(jié)構(gòu)的制訂和優(yōu)化客服部門業(yè)務(wù)操作規(guī)范，負(fù)責(zé)客服部的考核、獎懲制度的制訂和落實公司考核指標(biāo)。負(fù)責(zé)客服部投訴和內(nèi)部處罰的處理，客戶流失率分析與報告，收集聊天記錄中的問題，及時反饋，優(yōu)化完善現(xiàn)有業(yè)務(wù)流程，并完成質(zhì)量分析報告。
主要負(fù)責(zé)培訓(xùn)客服團(tuán)隊的培訓(xùn)資料整理，各種客服流程梳理，負(fù)責(zé)公司客服團(tuán)隊的組建及日常管理工作。數(shù)據(jù)化管理思路，提供客服部整體轉(zhuǎn)化率及客戶滿意度，定期整理搜集客戶反饋，進(jìn)行客戶需求分析，維護(hù)客戶關(guān)系(以用戶體驗為工作核心)。
了解客戶需求，增強(qiáng)客戶體驗輔助客戶開發(fā)及日常維系組織收集、整理客戶咨料搭建和維護(hù)數(shù)據(jù)庫，對重要客戶進(jìn)行定期回訪分析客戶需求，提交分析報告，負(fù)責(zé)客服團(tuán)隊的日常管理、監(jiān)督、指導(dǎo)、培訓(xùn)和評估。

2018年3月 - 2019年12月

錘子簡歷科技有限公司

電子商務(wù)客服

處理客服部日常管理事務(wù)，處理疑難客戶投訴，收集整理并分析客戶需求意見，投訴，獲取準(zhǔn)確而有效的客戶信息。
制定客服部售前、售后各項服務(wù)管理規(guī)范以及客戶服務(wù)計劃，制定客戶服務(wù)制度與流程并貫徹實施，維護(hù)并提升品牌服務(wù)形象，根據(jù)公司業(yè)務(wù)發(fā)展需要合理規(guī)劃人力配置及各崗位職能要求。
貫徹執(zhí)行公司的各項規(guī)章制度協(xié)調(diào)部門內(nèi)部與跨部調(diào)部門的工作對接流程及規(guī)范，協(xié)調(diào)處理工商投訴及其他外部投訴，及時發(fā)現(xiàn)服務(wù)問題，杜絕服務(wù)隱患。
根據(jù)具體的客服計劃和方案領(lǐng)導(dǎo)和管理客服人員工作制定部門員工的KPI考核及晉升，培訓(xùn)提高員工的工作能力及服務(wù)素質(zhì)。
提出質(zhì)量提升的建議及措施，提高部門整體服務(wù)水平通過質(zhì)檢聊天記錄，收集素材、匯總、整理、建立部門案例庫。

 項目經(jīng)驗

2021年3月 - 2021年11月

項目工程

電子商務(wù)客服

全面負(fù)責(zé)廣東大區(qū)桶裝水客戶訂水系統(tǒng)上線項目，至今公司下屬兩百家專買店已全面部署網(wǎng)上訂水管理系統(tǒng)通過信息化管理實現(xiàn)公司可全面即時的監(jiān)控當(dāng)日銷售情況，當(dāng)日活躍客戶數(shù)情況，客戶訂水周期，市場促銷情況，加盟店庫存情況等一系列重要數(shù)據(jù)。為公司指定市場政策提供直觀重要的依據(jù)。
同時，此項目擴(kuò)展了新的業(yè)務(wù)渠道，客戶上網(wǎng)下單即可實現(xiàn)訂水流程，是在業(yè)界第一個成功實現(xiàn)客戶網(wǎng)上訂水系統(tǒng)的公司。