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IT技術(shù)支持專(zhuān)員簡(jiǎn)歷模板使用便捷-高效-實(shí)用，高效提升求職效率，做高質(zhì)量簡(jiǎn)歷就用錘子簡(jiǎn)歷。

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? 頭像: 隱藏

編輯

["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]

? 基本信息: 女

28歲



本科

未婚

中共黨員

?

4年經(jīng)驗(yàn)

13800138000

BD@100chui.com

? 姓名: 錘子簡(jiǎn)歷

一個(gè)愛(ài)學(xué)習(xí)，知上進(jìn)，善溝通，重細(xì)節(jié)，懂感恩的人。

 求職意向: 
IT技術(shù)支持


廣州


面議


隨時(shí)到崗

 教育背景: 2014.09 - 2018.06

錘子簡(jiǎn)歷大學(xué)

計(jì)算機(jī)與信息技術(shù)

GPA：3.72/4（專(zhuān)業(yè)前10%）
GRE：324

 工作經(jīng)驗(yàn)

2019.12 - 至今

錘子簡(jiǎn)歷科技有限公司

IT技術(shù)支持

會(huì)議室支持，負(fù)責(zé)集團(tuán)內(nèi)部安全視頻會(huì)議IT技術(shù)支持，將視頻會(huì)議封裝打包，協(xié)助產(chǎn)品經(jīng)理和研發(fā)包裝設(shè)計(jì)成產(chǎn)品上市交給客戶(hù)，并持續(xù)為客戶(hù)提供IT技術(shù)支持，以累積獲得17家客戶(hù)企業(yè)，盈利超過(guò)3000萬(wàn)人民幣;
工資產(chǎn)盤(pán)點(diǎn)，負(fù)責(zé)人力部門(mén)技術(shù)支持、熟練掌握OA系統(tǒng)7個(gè)后臺(tái)數(shù)據(jù)功能的增冊(cè)改禁。擁有費(fèi)控報(bào)銷(xiāo)系統(tǒng)的問(wèn)題處理經(jīng)驗(yàn)，要新資產(chǎn)系統(tǒng)中軟硬件的出入率信息，使出入庫(kù)信息準(zhǔn)確性和精準(zhǔn)性達(dá)到90%；
答復(fù)helpdesk郵件及客戶(hù)現(xiàn)場(chǎng)IT技術(shù)支持。主要關(guān)于視頻會(huì)議環(huán)境配號(hào)、12個(gè)軟件包安裝等操作。用戶(hù)好評(píng)率高達(dá)98% 以上。3小時(shí)內(nèi)在ITSM中記錄并上傳工單，是40人技術(shù)支持部門(mén)效率第一，獲得3次優(yōu)秀員工獎(jiǎng)金。

2018.03 - 2019.12

錘子簡(jiǎn)歷信息有限公司

IT技術(shù)支持

主要負(fù)責(zé)騰訊云國(guó)內(nèi)外客戶(hù)I技術(shù)支持，協(xié)助客戶(hù)公司進(jìn)行后期使用指導(dǎo)和環(huán)境配置工作;
負(fù)責(zé)30家國(guó)內(nèi)外供應(yīng)商工程師的日常技術(shù)支持，協(xié)助客戶(hù)解決在使用公司產(chǎn)品時(shí)出現(xiàn)的問(wèn)題如：用戶(hù)點(diǎn)面申報(bào)問(wèn)題、用戶(hù)PC系統(tǒng)崩潰等、無(wú)法連接VPN和出現(xiàn)異常報(bào)錯(cuò)等，獲得的用戶(hù)好評(píng)度高達(dá)98%并獲得了13家客戶(hù)第二次選擇；
與國(guó)外客戶(hù)技術(shù)支持溝通桌面鏡像問(wèn)題，進(jìn)行鏡像問(wèn)步映射和系統(tǒng)bug追蹤，追蹤到13起重大系統(tǒng)bug，為公司直接挽回3家大型國(guó)內(nèi)外企業(yè)客戶(hù)并避免了100萬(wàn)人民幣損失，獲得公司年度優(yōu)秀技術(shù)支持“榮譽(yù)稱(chēng)號(hào)；
曾系統(tǒng)學(xué)習(xí)過(guò)ITIL及ITSM，多次與外企客戶(hù)對(duì)接，熟悉公司比較陌生的外企業(yè)務(wù)流程并撰寫(xiě)《外企技術(shù)支持指南》；
公司內(nèi)部獲得了90%同事的肯定，并作為統(tǒng)一工作SOP實(shí)行，為公司帶來(lái)了60%的工作效率提升，日常在收集客戶(hù)投訴及建議整理并改進(jìn)SOP，持續(xù)要新工作制度，協(xié)助客戶(hù)整理需求并發(fā)送月報(bào)。

 項(xiàng)目經(jīng)驗(yàn)

2021.03 - 2021.09

騰訊云服務(wù) 技術(shù)支持

IT技術(shù)支持

保障客戶(hù)使用騰訊云網(wǎng)絡(luò)環(huán)境穩(wěn)健，更新公司的交換機(jī)策略等和集團(tuán)保持100%同步;
與30家客戶(hù)公司協(xié)調(diào)，負(fù)責(zé)1000余名技術(shù)、研發(fā)、測(cè)試部門(mén)使用騰訊云服務(wù)時(shí)產(chǎn)生的各種IT問(wèn)題；
負(fù)市13個(gè)主要技術(shù)支持功能檢地，如:用戶(hù)息面申報(bào)間題、客戶(hù)入司后臺(tái)數(shù)據(jù)與云平臺(tái)對(duì)樣不符等問(wèn)題，日時(shí)協(xié)助23 客戶(hù)公司選購(gòu)合適的設(shè)備以及服務(wù)器。

 自我評(píng)價(jià): 本人對(duì)待工作踏實(shí)，認(rèn)真，并且極富工作和團(tuán)隊(duì)精神，因此在工作和生活中結(jié)交了許多朋友，具有良好的適應(yīng)性和熟練的溝通技巧，相信能夠協(xié)助主管人員出色地完成各項(xiàng)工作。綜合素質(zhì)佳，能夠吃苦耐勞，忠誠(chéng)穩(wěn)重堅(jiān)守誠(chéng)信正直原則，勇于挑戰(zhàn)自我開(kāi)發(fā)自身潛力，做一個(gè)主動(dòng)的人。感謝您在百忙之中閱覽我的簡(jiǎn)歷，靜候佳音！